Oh no! You were happily browsing new shows on TV Time, and all of a sudden a wild bug appears! No need to worry, this article will help you squash the bug (or at least let us know about it, so that we can help squash it).
Note: If you are experiencing a bug that isn't resolved by following the troubleshooting steps below, please feel free to fill out our web form or contact us directly at support@tvtime.com. We're always happy to help!
- Check your Wi-Fi connection. TV Time works best on a strong and stable connection. Try disconnecting and reconnecting and see if that makes a difference.
- Close any apps running in the background. On devices with less memory this can often interfere with your current app's ability to work properly.
- Log out of the TV Time app and log back in. This may seem simple, but this often fixes several issues.
- Delete and reinstall the app. Sometimes installations don't go quite as planned, resulting in some functionality issues. Deleting and reinstalling the app also ensures that you are on the latest version available in your device's app store, which likely includes bug fixes.
- Android only: Clear your application cache and clear your app data. Go to your app settings, find the TV Time app, and clear the cache and data. THIS DOES NOT AFFECT YOUR TV TIME DATA.
- Restart your device. This frees up any memory caches your device might be holding onto so that your device and installed apps run more smoothly.
If you go through these steps and are still having trouble, so that we can escalate this to our developers, please email support@tvtime.com with the following information:
- Your User ID (Profile > Settings > Account > User ID - this will be a set of numbers)
- Screenshots and/or a screen recording of the behavior you're experiencing
- What device you are using (ex. iPhone 13 Pro Max, Samsung Galaxy)
- What Operating System version that device is running (ex. iOS 16, Android 12)
- What version of TV Time you are using (ex. 8.45.0)
- Your location (ex. France, Spain, Saudi Arabia, etc.)
- The language your device is set to